Shipping policy

DOMESTIC SHIPPING

  • Orders $100 or more, after applicable discounts & taxes, will ship for FREE in the US48 (excludes Alaska & Hawaii)
  • All orders are shipped via United States Postal Service (USPS) by default. We also offer UPS as an additional shipping option for Domestic Shipments.
  • All shipping rates are automated by the shipping carrier during checkout.  
  • Sales tax is based on the applicable state sales tax rate and the location to which the order is being shipped.
  • USPS Priority Mail is an ESTIMATED shipping service of 1-3 business days, NOT Guaranteed.  

Order Processing Times:

As a small business, we do our best to get your packages out as quickly as possible. Our hours of operation are Monday through Friday, and orders are shipped within 3 to 5 business days (which do not include Holidays or Weekends). These processing times are in addition to the carrier's transit times for your order's shipping method. Please note that WE DO NOT SHIP ORDERS ON SATURDAY OR SUNDAY. If you place an order over the weekend your order will not be processed for fulfillment until the next business day, which unless a Federal Holiday, will usually be Monday. You will receive an email confirmation when you place your order and also an email regarding the tracking information. Unfortunately, there are times when orders are not scanned right away and tracking does not show up. 

Can I change or cancel my order?

Once we print the label and your order shows fulfilled or shipped you will not be able to cancel or modify your order. 

International Shipping: 

Yes, TNBC ships internationally. Transit times ranges depend on the efficiency of your country's customs office. All international packages are trackable once they are scanned in by the carrier.

Please note that customs clearance is different in every country and you may be charged additional costs, tariffs and/or brokerage fees on top of the postage charges. These additional charges are your responsibility -- please be aware that they may be upwards of 20% of your package's retail value. This is not controlled by us, this is set by your government's import policies. We are not responsible for informing you about any VAT or Customs Duties in advance, and are not liable for covering those charges.

Use of Package Consolidation Services for International Customers:

There are some awesome package consolidation services in the USA that allow you to shop as if you are in the USA, and then send you one large parcel at very reasonable shipping cost.  However, if you choose to use a package consolidation/forwarding service, we are only responsible for the safe delivery of your goods to your service's delivery location in the USA.  Due to the nature of these services, they may open/change/modify your packages, which is outside of our scope of service.  You will have to resolve any issues directly with your package consolidator, as we do not have any connection into their operations.  We are not responsible for any damages or losses between your package consolidator and your final delivery destination.

Shipping and Receiving Beard Butters in Warmer Months:

As with many all natural and unrefined ingredients in their natural form without additional processing, you can expect variation in texture and stability. Nature isn't perfect! Please be aware that in the hotter months of the year you should expect your beard butter(s) more than likely will become liquified. When you receive your butter we suggest you follow these steps: Do not open your butter! Leave top on, place the jar in the freezer (1 HOUR) or the refrigerator (2 HOURS) and let it rest. Your butter may or may not look how you expect it to, but as the saying goes, don't judge a book by its cover. It will work just the same! If you have any questions or need more help, contact us directly and we may be able to help you. **Exchanges or refunds will NOT be issued due to melted or gritty butter.**